Return & Refund Policy

This Return and Refund Policy sets forth the terms for return application, product condition requirements, refund process and expense allocation for Arizvora fashion handbag orders bought on our Indonesian website. This policy only applies to products purchased directly from our official website.

Eligibility for Return

You may submit a return request within 14 calendar days counting from the day you receive your handbag parcel. To qualify for return:

  1. The returned handbag item must remain unused, without scratches, stains, deformation, wear marks or artificial damage.
  2. Original complete accessories are required: including dust bag, brand tag, packaging box and all attached original accessories. Tags must not be torn off.
  3. The product is not categorized as final‑sale clearance goods; final‑sale marked items cannot be returned or exchanged.

How to submit return application: Send an email to our official mailbox run@arizvora.com. Please provide your order number, product name, reason for return and attach clear photos of the handbag item condition. We will confirm whether your return application complies with policy rules by email reply. Please do not send back goods without obtaining our official return authorization notice. Unauthorized returned parcels will not be processed and may not be returned back to you.

Return Shipping Cost

  • If the return is caused by our responsibility: such as wrong‑item shipment, obvious product‑quality defect confirmed by us, we will bear the valid return‑logistics expense. We will guide you on designated return‑shipping arrangement.
  • If you apply for return for personal reasons including but not limited to style dissatisfaction, unsuitable size, personal aesthetic preference mismatch, you shall be responsible for all return‑shipping costs. The original outbound delivery charge paid at checkout will not be refunded.

Refund Procedure

After we receive and inspect your returned handbag product and confirm it meets return‑condition standards, we will initiate your refund operation within 3‑7 working days. The refund will go back to your original payment channel. The actual arrival time of funds depends on the processing rhythm of your payment service provider or bank, and may take several extra bank working days.

Situations that Do Not Support Return or Refund

  1. Return application submitted exceeding the 14‑day post‑receipt time limit;
  2. Handbag with obvious traces of use, man‑made damage, missing original tags or damaged original packaging;
  3. Goods damaged caused by improper user storage, collision, soaking or self‑modification;
  4. Final‑sale promotional clearance‑labeled products;
  5. Parcel loss or damage occurring on the return‑shipping route because you select your own private logistics without our designated logistics arrangement.

Partial Exception

If you receive a defective or wrong‑delivered handbag, please take clear photo evidence within 48 hours after parcel receipt and email us immediately. We will work out a reasonable solution for you, including replacement or partial‑refund options according to specific circumstances.